Return and warranty Policy
In the event of a defective product, the manufacturer’s warranty applies.
Canac accepts product returns if these returns are carried out in the thirty (30) days following the date of purchase indicated on your receipt and if the following cumulative conditions are met: 1) as mentioned, product returns must be carried out within a period of thirty (30) days from the day of your purchase; 2) the product must be intact and not have been used; 3) the product must be returned in its original packaging and this packaging must be intact; 4) an original copy of the receipt must be returned to Canac at the time of the product return to prove the validity and date of your purchase; 5) in accordance with the Canac Privacy Protection Policy, you may be asked to provide one or more of the following details, in particular: your last and first names, your address, your postal code, your telephone number, your email address, or a piece of identification in order to identify you.
For in-store purchases, you can go directly to any Canac branch in the thirty (30) days following your purchase to return your product, all subject to compliance with the above-mentioned conditions. Note that for products purchased in our stores, only in-store returns are authorized (no mail returns).
If you request a refund rather than an exchange, in the cases permitting and if each of the above mentioned conditions are respected, Canac will refund the amount corresponding to the returned products according to the payment method used at the time of purchase. A ten percent (10%) return fee of the refund amount may be required when requesting a refund.
Delivery fees are non-refundable when returning a product, whether for a refund or an exchange.
At the time of a refund, the accumulation of Milliplein points relating to the cancelled purchase will also be cancelled, all at the rate determining the reward units in effect on the day of the accumulation.
Canac Gift & Promotional Cards
If the payment of your purchases was made using a Canac gift or promotional card, any refund will be made with a new gift card. In both cases the amount corresponding to your refund will be credited to a Canac gift card.
Canac excludes certain products from its return policy: these products can thus not be returned, nor can they be refunded or exchanged.
The following products are excluded from the Canac Return Policy:
- Canac gift cards (non-refundable and not redeemable for cash).
- Coloured paints and stains or personalized mixes.
- Products which, at the time of retail sale. Are cut or otherwise modified.
- Products ordered specially for you.
- Personalized products.
- Clearance or closeout sale products.
- Journals or other magazines.